Terms & Conditions

1. Booking & Confirmation

A booking is confirmed only upon receipt of a written confirmation from WillyTours and payment of the required deposit. Verbal agreements do not constitute a confirmed booking.

By confirming a booking you agree to these Terms & Conditions on behalf of yourself and all members of your travel party. It is your responsibility to ensure all members of your party are aware of and agree to these terms.

Quoted prices are valid for 7 days from the date of issue. After this period, prices are subject to change due to airline and hotel rate fluctuations.

2. Payment Terms

A non-refundable deposit of 30% of the total package price is required at the time of booking to secure your reservation.

The remaining balance is due no later than 14 days before your departure date. Failure to pay the balance by this date may result in cancellation of your booking without refund of the deposit.

Accepted payment methods are bank transfer and cash (EGP or USD). All prices quoted are in USD unless otherwise stated. WillyTours is not responsible for bank transfer fees charged by your institution.

Late payments are subject to a 2% monthly fee on the outstanding balance.

3. Cancellation Policy

Cancellations must be submitted in writing to info@willytours.us. The following refund schedule applies, calculated from the date written notice is received:

• 30 or more days before departure: Full refund of all payments, excluding the 30% deposit.
• 15–29 days before departure: 50% refund of the total package price paid.
• Under 15 days before departure: No refund.

Airline tickets, once issued, are subject to the airline's own cancellation and refund terms, which may be more restrictive than the above. WillyTours will communicate these terms at the time of booking.

4. Changes to Bookings

Requests to change travel dates, destinations, or the number of travellers must be made in writing no later than 21 days before departure. Changes are subject to availability and may incur additional fees.

WillyTours reserves the right to make minor modifications to itineraries (such as hotel substitutions of equivalent standard or adjusted excursion timing) where necessary due to operational circumstances. We will notify you of any material changes as soon as they become known.

If WillyTours cancels a package for reasons within our control, a full refund of all payments made will be issued within 14 days.

5. Travel Documents & Visas

It is the traveller's sole responsibility to hold a valid passport (with at least 6 months validity beyond the return date), any required visas, and relevant health documentation for all destinations in their itinerary.

WillyTours can provide general guidance on visa requirements but accepts no liability for denied entry, deportation, or any costs arising from a traveller's failure to hold the correct documentation.

Travel insurance is strongly recommended for all international trips. WillyTours does not include travel insurance in any package price unless explicitly stated.

6. Liability

WillyTours acts as an intermediary between travellers and third-party service providers (airlines, hotels, ground transport operators, and tour guides). While we select our partners carefully, WillyTours is not liable for:

• Flight delays, cancellations, or changes imposed by airlines
• Loss, damage, or theft of personal baggage or belongings
• Personal injury, illness, or death during travel
• Acts or omissions of third-party service providers
• Losses arising from a traveller's failure to hold valid documents

WillyTours' total liability to any traveller shall not exceed the total amount paid by that traveller for the relevant package.

7. Force Majeure

WillyTours shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, war, civil unrest, pandemic, government travel restrictions, natural disasters, or strikes.

In such cases, WillyTours will make every reasonable effort to offer an alternative arrangement or reschedule your trip. Refunds in force majeure situations will be subject to amounts recoverable from third-party providers.

8. Traveller Conduct

All travellers are expected to behave in a manner respectful of local customs, laws, and other members of their group. WillyTours reserves the right to remove from a tour any traveller whose behaviour is deemed disruptive or unsafe, without refund.

Travellers are responsible for complying with the laws and regulations of all countries visited. WillyTours accepts no liability for consequences arising from a traveller's unlawful behaviour abroad.

9. Complaints

Any complaint relating to your trip must be raised with our representative or directly with the relevant service provider at the time the issue occurs, giving us the opportunity to resolve it during your travel.

Written complaints must be submitted to info@willytours.us within 14 days of returning from your trip. Complaints raised after this period may not be considered.

We aim to respond to all written complaints within 7 working days of receipt.

10. Governing Law

These Terms & Conditions are governed by the laws of the Arab Republic of Egypt. Any disputes arising from a booking with WillyTours shall be subject to the exclusive jurisdiction of the Egyptian courts.

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

WillyTours reserves the right to update these Terms & Conditions at any time. The version applicable to your booking is the version in effect on the date your booking is confirmed.